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HIRSC Team Statement for National Telecommunicator Week 2021

HIRSC Team releases a statement recognizing the week of April 11 to 17th, 2021 as National Telecommunicator Week 2021.

Published by: HIRSC - Administration and Moderating Team


The Hawaii Island Radio Scanner Community (HIRSC) - Administration and Moderating Team across all sections would like to recognize the week of April 11th to 17th, 2021 as National Telecommunicator Week 2021.

We take this week to recognize the unsung heroes or true first responders that are always there for us at what is considered to be the worse days of our lives when we call 911 or your local emergency number. They are heroes behind-the-scenes making a difference one call at a time.

Everyday dispatchers answer calls for help from many frantic people for various emergencies that can range from an unresponsive child, screaming and yelling of a battered person in a physical altercation, shooting, stabbing, house fire, drowning victim, critical traffic collision, etc. They always remain calm and collective even if we are giving them a difficult time answering questions.

They always listen to your answers and do their very best to get the critical services you need in a timely manner and also the voice to help guide us to save a person's life.

Maui Police Department (MPD) dispatch supervisor Susie Egdamin strains to understand a caller with a thick accent as she nears the end of a long shift in March 2017. (The Maui News / Photographer MATTHEW THAYER)

They are also multi-taskers to help get the critical information to our personnel out in the field prior to arriving at the scene. They also hear the emergencies of our own first responders, everything from an officer shot in the field to a mayday call of a firefighter trapped in a fire, they are there to serve everyone.

What many of our community members are unaware of is the long hours of overtime they work behind the scenes they do keep our community safe 24 hours/7 days/365 days of the year. Dispatchers make many sacrifices by missing birthdays, family functions, dates, sporting events, and have to cancel many planned events to ensure that we all kept safe.

There are times where they feel overwhelmed with stress, undervalued, unrecognized, and unappreciated, but with courage and perseverance, they continue to fight through the pain to get the job done.

So we take this time to recognize and support all of our dedicated dispatchers for the hard work and efforts to keeping all of our communities safe every day.

On an end note, I would like to end this statement with this saying and also a prayer for our dispatchers:

"Dispatchers are never seen but always heard."

Dispatcher Prayer

Dear Lord, help me keep safe those who depend on me. Give me

healthy ears, for they are my link with those who need me. Keep my

mind sharp and alert, my fingers quick and nimble. Grant that I never

forget how to do ten things at once, and do them all equally well.

Bless me with patience Lord. Patience to deal with the public, with the

officers, with the boss, and with everyone else who makes me want to

grit my teeth and yell.

Give me nerves of steel, that I may listen to a mother screaming for

her child to live, the man with a gun, or an officer yelling for backup,

and not give way to panic.

Grant me empathy that I may help the battered wife, the rape victim,

the abused child, and not cause them more pain than they already have.

God, give me the ability to learn what I need, to remember it quickly,

and give me the wisdom to use the knowledge properly.

Bless my family Lord, for they will have to make sacrifices to shift

work, overtime, canceled plans, and times when I just can't take on

one more thing. Help them understand the missed ball games, school

programs, and dinners for two.

Lord, give me courage. Courage to persevere when I feel

undervalued, unappreciated, overworked, and unrecognized. Courage

to keep trying when I feel in my heart it's hopeless.

Last, of all Lord, help me to never forget why I chose to do this job in

the first place, to never lose sight of what is important in the midst of

the stress. Help me to remember that I make a difference, however

small it may seem some days, and that I matter.

I am a dispatcher Lord. Grant me peace.

- ​Nadine Clark

So many thanks again on behalf of not only our entire HIRSC Team but also from our community members.

Mahalo Nui Loa,