HIRSC Team Apologizes for a Prolonged Outage of West Hawaii Scanner Feed that occurred on Sunday morning (September 13th).
Published by: HIRSC - Administration and Moderating Team
The HIRSC Team sincerely apologizes for the inconvenience caused by the prolonged and unscheduled outages on Sunday morning (September 13th).
The outage was caused by technical issue sourcing to the computer that supports the feed setup and decoding software underwent unscheduled major Windows 10 update in the early hours of Sunday morning and which triggered the computer to shut down and also closed the decoding software at the same time. The software update took over 1-1/2 hours to complete and our HIRSC Team in Nevada was able to restore the feed remotely under the private network link to the computer.
However, a little over 2 hours later, the same computer had unexpected crashed in the early morning hours and the team made numerous attempts to restore the feed, however, were unsuccessful and immediately notified the team on Hawaii Island, which worked to troubleshoot the computer issue and ultimately had to rundown to an office supply store to pick up a new computer tower and reinstall all software from square one to get the feed back up and running. HIRSC - Hawaii Island Team had the feed restored just before 10:00 am Sunday morning.
The team will continue to work behind the scenes through Sunday to update settings on the new computer and the scanner feed may go offline during brief periods to allow the changes to properly apply.